Marbled White Cloud Moon Earrings

Thank you for shopping at Hello Daisy Jewellery! We value your trust and satisfaction with our products. Please take a moment to read our refund policy carefully. 30-Day Satisfaction Guarantee We want you to love your purchase from Hello Daisy Jewellery. If you are not entirely satisfied with your order, we offer a 30-day satisfaction guarantee. You may request a refund or exchange within 30 days of receiving your order. Eligibility for Refund or Exchange To be eligible for a refund or exchange, the following conditions must be met: 1. Item Condition: The item must be in its original condition, unused, unworn, and in its original packaging. 2. Proof of Purchase: You must provide proof of purchase, such as the order number and a copy of your receipt. 3. Return Shipping: You are responsible for the cost of return shipping unless the item received is damaged or defective. We recommend using a trackable shipping method to ensure that your return reaches us. Items Not Eligible for Refund or Exchange Certain items are not eligible for a refund or exchange, including: 1. Custom or Personalized Orders: Items that have been customized or personalized cannot be returned unless they are defective or damaged upon receipt. 2. Earrings: Due to hygiene reasons, we cannot accept returns or exchanges on earrings. How to Initiate a Refund or Exchange To initiate a refund or exchange, please follow these steps: 1. Contact Us: Send an email to [email protected] with your order number and the reason for the return or exchange. Customer support will provide you with further instructions. 2. Package Your Item: Securely package the item in its original packaging, along with a copy of your receipt. 3. Ship Your Return: Send the package to the address provided by our customer support team. If the return is due to a damaged or defective item, we will provide a prepaid shipping label. Refund Process Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund or exchange within [number of days] days. Refunds will be issued to the original payment method used for the purchase. Contact Us If you have any questions or need assistance with your return or exchange, please contact our customer support team at [customer support email]. Thank you for choosing Hello Daisy Jewellery. We appreciate your business and look forward to serving you again in the future!