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An elegant and smooth blend of delicate florals with fresh salty highlights. This scent has calming notes of jasmine, cream, and musk.
- 100% pure soy wax and high-quality fragrance oil
- Environment-friendly and non-toxic
- Lead and zinc-free wick
- Parabens and phthalate free
- Pet safe
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Shipping Policy
Shipping Our aim is to dispatch all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events, or extremely busy periods may result in extended delivery times. In these circumstances, we will endeavour to communicate with you about the delay and resolve and resulting issues. Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. - All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form. - Please provide your physical address for shipping as we cannot deliver to PO boxes - In general, delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-3 working days for South Island addresses. Weekends, public holidays, adverse weather events, and infrastructural complications may cause additional delays. - Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will do our best to get your parcel but if this is not possible through our standard delivery channels we will work with you to come to a mutually agreeable solution. - Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options. Rural Deliveries Deliveries to rural delivery addresses will usually take two to three days longer as rural deliveries are handled by a third party. Due to the nature of this network consignments to rural locations may be left without signature or proof of delivery. As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will however do our best to work towards a mutually acceptable outcome in the unexpected situation where order does go missing. International Orders Unfortunately, we are not able to ship internationally at this time. Domestic Delivery Charges - For orders under $130 a shipping charge of $8 will apply. - Orders over $130 will be sent freight-free Nationwide. - Additional charges will apply for special delivery requests such as Saturday delivery or urgent delivery - You must spend over $120 to get free shipping, if a discount or Belle Points spend brings your order total below $120, a shipping charge will still apply. Click & Collect Customers are also welcome to collect orders from our warehouse, click here for a map of our location. If you wish to collect your order, simply select CLICK & COLLECT as the delivery option in the cart when placing your order. Your order will be ready for collection the following business day. You will be notified by email or text message when your order is available for collection, please do not come to collect your order until you have received this notification as it is unfair to other customers who may have placed an order ahead of you. Orders that are ready for collection can be picked up from the warehouse anytime during opening hours.
Refund Policy
We expect that you will be completely satisfied with any goods and services you receive from Belle Secrets. However, in the unlikely event, you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition. We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description or faulty, we will accept the goods for return and refund your money without hesitation. Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost. We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly. Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received. Return Process. To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a Return number, place the item securely in its original packaging, and mail your return to the following address: Belle Secrets Attn: Returns# 27 Burwood Road Matamata, 3400 New Zealand Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
Cancellation / Return / Exchange Policy
We expect that you will be completely satisfied with any goods and services you receive from Belle Secrets. However, in the unlikely event, you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition. We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description or faulty, we will accept the goods for return and refund your money without hesitation. Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost. We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly. Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received. Return Process. To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a Return number, place the item securely in its original packaging, and mail your return to the following address: Belle Secrets Attn: Returns# 27 Burwood Road Matamata, 3400 New Zealand Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
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